97香蕉碰碰人妻国产欧美_欧美日韩在线观看精品_欧美一级大片在线观看_亚洲女人色色视频 -在线播放人成视频免费_2020免费人妻在线视频_日本乱妇AⅤ在线观看_av网站在线免费

Customer service

AKO Machinery adheres to the service tenet of "customer first, service first" and regards customer service as a key part of the company's development. While improving product quality, it constantly improves service quality and continuously improves service.
AKO Machinery adheres to the active service model and the “three-in-one” (professional, caring, timely) service concept, and always regards the customer as the source of survival and the source of development.
After-sales service is divided into technical services during the contract service period and technical services outside the contract service period. In general, the division of these two time periods is defined by the service period signed by the contract.
During these two different service periods, each engineer shall strictly abide by the terms of the AKO Machinery contract agreement or the service commitments in AKO Machinery 's relevant bidding documents, and arrange and deploy personnel to ensure the smooth operation of each equipment.

  • customer care system
    Create customer profile Excel file
    CRM( in building)
    malfunction tracking mechanism malfunction tracking records
    malfunction tracking level four levels
  • after-sales solution
    Phone Communication every two weeks
    service questionnaire every month
    technicians regular customer visits every month
    Manager regular customer inspection every two month
    solution group service as customer requirements or malfunction level
  • Support response time
    urgent immediately
    critical immediately
    major in 4 hours
    on site support in 24 hours
  • customer service method
    phone support:(5*8 hours 9:00~18:00) 135 0191 2724
    phone support:(5*24 hours) phone support resident engineer
    Web, Email support service@akomachinery.com

Contact

一鍵撥號(hào) 一鍵導(dǎo)航